Shipping Policy

Last updated: May 17, 2025.

Shipping to the U.S.

We offer shipping to the United States via UPS Standard International, with tracking provided as soon as your order is dispatched.

• Duties & Taxes Included (DDP):
  All U.S. orders are shipped Delivered Duties Paid (DDP). This means duties, taxes, and import fees are included at checkout, and there will be no surprise fees upon delivery. We partner with a third-party service to handle cross-border remittances on your behalf.
• Estimated Delivery Time:
  Orders typically arrive within 3–7 business days. Please note that delivery times may vary during peak periods or due to customs processing.
• Customs Delays:
  While all duties and taxes are pre-paid, occasional delays may still occur due to customs inspections. Rewind Skin is not responsible for shipping delays caused by customs clearance or carrier issues once the order has left our facility.
• Canadian Holidays:
  Our fulfillment center operates on Canadian statutory holidays. Please note that orders placed around these dates may experience minor delays in processing and shipment. We appreciate your understanding.
• At this time, we only ship to select U.S. states. If your address falls outside our service area, you won’t be able to complete checkout.

Shipping Within Canada

We ship domestically using Canada Post’s Expedited Parcel service.

• Shipping Rates:
  Orders of $149 CAD or more qualify for free shipping.
  Orders under $149 CAD ship at a flat rate of $12.99 CAD.
• Estimated Delivery Time:
  Canada Post estimates delivery within 1–8 business days, depending on destination and local conditions.
• Delivery to PO Boxes or Remote Areas:
  Shipments to PO Boxes and remote locations may take additional time. These timelines are determined by Canada Post’s network.

Local Delivery (Greater Toronto Area)

Eligible addresses within select postal codes in the Greater Toronto Area will automatically be offered same-day or next-day local delivery during checkout.

• Local delivery is fulfilled via our third-party courier partner
• Availability is based on postal code and appears at checkout only if your address qualifies
• Orders must be placed before the local cutoff time (10am ET) for same-day delivery
• Standard shipping is still available as an alternative at checkout

Returns Policy

Last updated: December 1, 2024.

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you're looking to return or exchange your order, we offer returns within 7 days of receipt. You can return your product for store credit or a different product.

Please note: We are committed to handling returns fairly. However, due to the nature of our products, all returns are evaluated individually and are subject to our discretion. To qualify for a return, products must be in their original, unopened, and unused condition. In instances of an allergic reaction to any of our products, customers are required to provide visual documentation of the reaction to facilitate the return process.

Return Address:
Rewind Skin Co.
20 Donewen Ct
North York ON M4A 1P8
Canada

Return Process

To return an item, email us at hello@rewindskinco.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.

You will be liable for any return shipping charges.

Store Credit or Exchanges

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 3 to 5 business days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at hello@rewindskinco.com