Returns Policy

Last updated: December 1, 2024.

We understand that there may come a time to return a purchase and we aim to make the returns process as simple as possible.

If you're looking to return or exchange your order, we offer returns within 7 days of receipt. You can return your product for store credit or a different product.

Please note: We are committed to handling returns fairly. However, due to the nature of our products, all returns are evaluated individually and are subject to our discretion. To qualify for a return, products must be in their original, unopened, and unused condition. In instances of an allergic reaction to any of our products, customers are required to provide visual documentation of the reaction to facilitate the return process.

Return Address:
Rewind Skin Co.
20 Donewen Ct
North York ON M4A 1P8
Canada

Return Process

To return an item, email us at hello@rewindskinco.com with your Order Number and return reason and our support team will be happy to assist you with the next steps.

You will be liable for any return shipping charges.

Store Credit or Exchanges

After receiving your item/s and inspecting the condition, we will process your refund or exchange. Please allow at least 3 to 5 business days from the receipt of your item/s for your return to be processed.

Questions

For questions relating to our returns policy, please contact us at hello@rewindskinco.com